Domestic Postage
All orders placed through the Hahana Stone Massage Online Store are sent via Australia Post (excludes Massage Tables - see below). For smaller orders (under 3kg) you have the option of Express Post (overnight delivery to most areas if your order is received by 12pm AEST - excludes weekends and public holidays). Larger orders (over 3kg) are sent via Registered Parcel Post (with insurance) and will require a signature upon delivery.
Postage is calculated at the Shopping Cart through the Australia Post online postage calculator. All postage is charged at cost (ie. we don't charge any mark-up on postage).
Massage Tables
To ensure that accurate freight is charged on massage tables, delivery costs are calculated by a real person after you place your order (click here for approximate costs). A representitive will be in contact shortly after you place your order to inform you of the exact delivery costs.
If you are ordering a massage table plus other items, postage (Australia Post) will be charged at the checkout for the other items in your Shopping Cart, but not for the massage table. All massage tables are delivered via local courier, and delivery charges must be paid prior to dispatching your order.
International Shipping
International orders are always welcome (prices exclude GST). Please email your order to us: stones@hahana.com.au, along with your full delivery address, so we can provide you with an accurate shipping estimate. International shipping (air or sea) is via Australia Post, TNT, or DHL, depending on the items ordered and the final destination. All international shipping is charged at cost (ie. we don't charge any mark-up on shipping).
Returns
Due to health regulations, we are unable to process returns if you simply change your mind. Only faulty/damaged goods may be returned. If however, your stones/heater/accessories are still in their original sealed packaging, we are happy to accept returns within 14 days of the original purchase date (excludes postage and handling plus a 10% re-stocking fee).
All warranty claims and returns must be authorised in writing by Hahana Stone Massage. Goods returned without this authorisation will not be accepted.
Please contact us if you have any questions regarding shipping or returns.
|
|
