All natural stones sold by Hahana Stone Massage are covered by a lifetime guarantee against chipping and breakage (for the original purchaser only - stones that have been re-sold are not covered). If a natural Hahana Stone should chip or break during normal use (this includes accidentally dropping a stone), then we will gladly replace it.
Hand-carved stones are guaranteed to be free of defects in workmanship at the time of purchase, but are not covered by our lifetime guarantee against chipping and breakage (to date, we have never had any hand-carved stones chip/break). Please contact us for a price if you require a replacement hand-carved stone.
The Hahana Stone Heater and Eco Stone Heaters are covered by a 12 month warranty (parts and labour - Australian sales only). It is the customer's responsibility/cost to take/send (both ways) faulty heaters to one of our service agents.
All warranty claims and returns must be authorised in writing by Hahana Stone Massage. Goods returned without this authorisation will not be accepted.
Please contact us for more information about the warranties on our products.
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