Office Closure


Our office will be closed untill Monday 5th June,
but we are still sending orders while we are closed.


During this time there may be some delays dispatching orders (2-3 days).
Certain items (such as individual basalt/marble stones) will be unavailable during this time.
We will only be contactable via email and there may be a delay with our response.

Thank you for your patience and understanding.

Terms & Conditions

Welcome to our Online Store! Hahana Stone Massage Pty Ltd and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.


Please allow 1-2 business days (after full payment is received) for processing/packing of your order.
You will be sent an email with tracking details once your items have been dispatched.

Postage Estimator


A postage estimator is available on each product page. Simply enter your country, state and postcode and you will receive an accurate postage/shipping quote. Alternately, you can add several items to your cart and estimate the total postage amount on the "Shopping Cart" page.

 

Domestic Postage (Australia)

Orders placed through the Hahana Stone Massage Online Store are sent via Australia Post or Fastway Couriers (excludes Massage Tables - see below). For smaller orders (under 5kg) you have the option of Express Post or Registered Post.

The costs for Express Post (overnight delivery to most areas - excludes weekends and public holidays) are:

500g = $9.95
3kg = $14.95
5kg = $21.95


Registered Post is usually slightly cheaper.


Larger orders (over 5kg) are either sent via Insured Registered Parcel Post (Australia Post) or Fastway Couriers (also Insured). The actual carrier used will depend on the final size/weight of your order. Both Australia Post and Fastway Couriers require a signature upon delivery. Postage is calculated automatically at the Shopping Cart/Checkout.

We send orders within 1 to 2 days of receiving full payment.
 

Massage Tables

To ensure that accurate freight is charged on massage tables, delivery costs are calculated by a real person after you place your order (click here for approximate costs). A representitive will be in contact shortly after you place your order to inform you of the exact delivery costs. 
If you are ordering a massage table plus other items, postage (Australia Post/Fastways) will be charged at the checkout for the other items in your Shopping Cart, but not for the massage table. All massage tables are delivered via local courier, and delivery charges must be paid prior to dispatching your order.

You may elect to choose your own freight company to collect from the factory in Yeerongpilly, QLD or you may select one of the following delivery services: 



STANDARD 1 MAN DELIVERY SERVICE


The most economical option is for a 1 man delivery service to your door. The driver will require your assistance to unload the table at your end. We recommend that you arrange a minimum of two persons to assist as the packed table will weigh over 80kg. Packaging materials are not removed as part of this delivery service. We will request that the transport company ring you before delivery. If the delivery driver offers to help place the table in the desired location and helps you unpack it, neither Hahana Stone Massage nor the freight company are liable for any damages that occur to the table, you or your helper, or your property.


PREMIUM DELIVERY SERVICE


This 2 man delivery service includes the delivery, unpacking and positioning of your table in your treatment room and the removal of all packaging materials. A suitable and convenient delivery time for both parties will be arranged prior to delivery. Customers should declare any delivery impediments as prices do not allow for: circular stairs, narrow entrances, low ceilings or areas where delivery of goods becomes difficult.


DELIVERY TIMES


Because most deliveries are conducted by external contractors it is not possible for us to provide a precise time of day for when the delivery will be made.


UNPACKING


Your massage table may arrive upside down on a pallet to protect the vinyl top. It may be wrapped in bubble-wrap and surrounded by thick cardboard sleeves. Your table will require no assembly on arrival but we do advise that you very carefully read the Service Manual that will arrive with your table before using the product. If for any reason these instructions are not included with the product please call our office on 0424 014 134 to request a copy.


SIGNING THE CONSIGNMENT NOTE


The following conditions generally apply to most freight forwarders. After the table is unloaded please check the table thoroughly for any damage before you sign the consignment note. The delivery person cannot leave until the consignment note is signed. Received in good order and condition Signing the consignment note confirms to the freight company that your table was delivered in ‘GOOD ORDER AND CONDITION.’ No damage claims are valid after signing. Goods damaged in transit If your table has been damaged in transit you must sign the consignment note ‘DAMAGED’ and show the fault to the delivery person. No time to check for transit damage If the delivery person cannot wait or if you do not have time to check the table, sign the consignment note ‘SUBJECT TO CHECK’. If you sign the note ‘SUBJECT TO CHECK’ you are covering yourself if you do find damage later on. All damage claims must be reported within 24 hours of receiving goods. Please phone Hahana Stone Massage on 0424 014 134, with your consignment note number and we will advise you what to do if your table is obviously damaged prior to delivery to your premises.


International Shipping

We now accept international orders through our online store, with shipping automatically calculated to many destinations. Please contact us if your country isn't listed, or if you have any questions. International shipping is via Air Mail. Please be aware that payment of any local/import taxes/duty is the sole responsibility of the customer.

Returns

Due to health regulations, we are unable to process returns if you simply change your mind (and have used the item). Only faulty/damaged goods may be returned once used. If however, your stones/heater/accessories are still in their original sealed packaging, we are happy to accept returns within 14 days of the original purchase date (excludes postage and handling plus a 20% re-stocking fee).

Due to the possibility of copyright infringement, we do not accept any returns (unless the goods are faulty/damaged) of DVDs, CDs, training manuals, or books, so please choose carefully. Any faulty items will be replaced.

All warranty claims and returns must be authorised in writing by Hahana Stone Massage. Goods returned without this authorisation will not be accepted. It is the responsibility of the customer to cover the cost of return postage to Hahana Stone Massage for repair/replacement.

Product Warranties

All natural stones sold by Hahana Stone Massage are covered by a lifetime guarantee against chipping and breakage (for the original purchaser only - stones that have been re-sold are not covered). If a natural Hahana Stone should chip or break during normal use (this includes accidentally dropping a stone), then we will gladly replace it (for international orders, the customer is responsible for postage in both directions).

Carved stones are guaranteed to be free of defects in workmanship at the time of purchase, and are covered for 12 months against chipping and breakage.

Please contact us if you require any replacement stonea.

The Hahana Stone Heater and Spa Pro Stone Heaters are covered by a 12 month warranty (parts and labour - Australian customers/sales only). It is the customer's responsibility/cost to take/send (both ways) faulty heaters to one of our service agents (usually back to Hahana Stone Massage head office).

**PLEASE NOTE**: As we are no longer stocking the Spa Pro brand of stone heater, we will be giving a prorated refund if your Spa Pro stone heater stops working (eg. if you paid $250 for your heater and after 6 months it stops working, we will refund $125 or give you the same value in store credit towards a new, Hahana Stone Heater).

All warranty claims and returns must be authorised in writing by Hahana Stone Massage. Goods returned without this authorisation will not be accepted.

Due to health regulations, we are unable to process returns if you simply change your mind (and have already opened/used the item). Only faulty/damaged goods may be returned once used. If however, your stones/heater/accessories are still in their original sealed packaging, we are happy to accept returns within 14 days of the original purchase date (excludes postage and handling plus a 20% re-stocking fee).

 

Out of Stock Items

If your order contains any items that are currently out of stock (shown on the product information page and also in your cart/checkout) we will do our best to send the in stock items immediately, and then send the remaining items as soon as they become available. For some orders, we need to wait until all items are back in stock before we can send the order. Feel free to contact us if you have any questions about out of stock items.

 

 


Electronic Communications

When you visit the Hahana Stone Massage Online Store or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Hahana Stone Massage Pty Ltd or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Hahana Stone Massage Pty Ltd, with copyright authorship for this collection by Hahana Stone Massage Pty Ltd, and protected by U.S. and international copyright laws.

Trademarks

Hahana Stone Massage trademarks and trade dress may not be used in connection with any product or service that is not the Hahana Stone Massage Online Store, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Hahana Stone Massage, unless prior consent has been given. All other trademarks not owned by Hahana Stone Massage Pty Ltd or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Hahana Stone Massage Pty Ltd or its subsidiaries.

License & Site Access

Hahana Stone Massage Pty Ltd grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Hahana Stone Massage Pty Ltd. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Hahana Stone Massage Pty Ltd. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Hahana Stone Massage Pty Ltd and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Hahana Stone Massage Pty Ltd name or trademarks without the express written consent of Hahana Stone Massage Pty Ltd. Any unauthorized use terminates the permission or license granted by Hahana Stone Massage Pty Ltd. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Hahana Stone Massage so long as the link does not portray Hahana Stone Massage Pty Ltd, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Hahana Stone Massage logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Membership Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Hahana Stone Massage Pty Ltd and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Emails & Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Hahana Stone Massage Pty Ltd reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Hahana Stone Massage Pty Ltd and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Hahana Stone Massage Pty Ltd and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Hahana Stone Massage Pty Ltd or its associates for all claims resulting from content you supply. Hahana Stone Massage Pty Ltd has the right but not the obligation to monitor and edit or remove any activity or content. Hahana Stone Massage Pty Ltd takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from the Hahana Stone Massage Online Store are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Products Descriptions

Hahana Stone Massage Pty Ltd and its associates attempt to be as accurate as possible. However, Hahana Stone Massage Pty Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Hahana Stone Massage Pty Ltd itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY Hahana Stone Massage Pty Ltd ON AN "AS IS" AND "AS AVAILABLE" BASIS. Hahana Stone Massage Pty Ltd MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Hahana Stone Massage Pty Ltd DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hahana Stone Massage Pty Ltd DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Hahana Stone Massage Pty Ltd ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Hahana Stone Massage Pty Ltd WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting the Hahana Stone Massage Online Store, you agree that the laws of the state of Queensland, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Hahana Stone Massage Pty Ltd or its associates.

Disputes

Any dispute relating in any way to your visit to the Hahana Stone Massage Online Store or to products you purchase through the Hahana Stone Massage Online Store shall be submitted to confidential arbitration in Brisbane, Australia, except that, to the extent you have in any manner violated or threatened to violate Hahana Stone Massage Pty Ltd intellectual property rights, Hahana Stone Massage Pty Ltd may seek injunctive or other appropriate relief in any state or federal court in the state of Queensland, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification & Severability

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to the Hahana Stone Massage Online Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.