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Q. How do I purchase products through the Hahana Stone Massage Online Store?
A. You can browse through our large range of products, with or without an account. If you would like to make a purchase, please create an account or log into an existing account here. Once you are logged in, simply select a Product Category, click on a product and click the 'Add to Cart' button.
When you are ready to complete your order, follow the links to 'Checkout' and you'll be lead through the secure checkout procedure.
Q. Is the Hahana Stone Massage Online Store secure?
A. Yes. The Hahana Stone Massage Online Store is secured by Comodo 128 bit Secure Sockets Layer (SSL) technology, which encrypts information you provide to us for logging in, making account changes and purchasing our products. The 'padlock' symbol in your browser's address bar/top of window (during checkout and when accessing your account) shows that you are secure.
All credit card transactions are securely processed by PayPal, the industry leaders in secure online payments. It is important for you to protect yourself against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link.
Q. Can I pay with my credit card?
A. Yes, we accept Visa and MasterCard. During the checkout procedure, you have a choice of payment method - simply choose 'Credit Card / PayPal'. Transactions are processed securely via Paypal. We also accept credit card payment over the phone (we don't charge any credit card surcharges).
Q. How are the items I order sent to me?
A. All orders placed through the Hahana Stone Massage Online Store are sent via Australia Post or Fastway Couriers. For smaller orders (under 6kg) you have the option of Express Post (overnight delivery to most areas - excludes weekends and public holidays). Larger orders (over 6kg) are either sent via Insured Registered Parcel Post (Australia Post) or Fastway Couriers - Trackable/Insured. The actual carrier used will depend on the final size/weight of your order. Both Australia Post and Fastway Couriers require a signature upon delivery.
Orders placed generally take 24-48 hours to be shipped.
International orders that are sent via Air Mail and generally take 2 - 14 business days, depending on your country. Sea Mail can take up to 3 months.
Q. How is postage calculated?
A. Postage is calculated automatically at the 'Checkout'. You can use our Postage Estimator (on each product page, or in your shopping cart) to accurately calculate postage/shipping costs.
Q. I'm located outside of Australia, how can I order products from Hahana Stone Massage
A. You can order products through our online store, a shipping estimator is built in to our shopping cart and also on each product page. Feel free to contact us to ask any questions prior to placing your order. All prices listed on the Hahana Stone Massage Online Store are inclusive of GST (tax) however, for orders outside of Australia, prices exclude GST (ex tax).
If you create an account, you will be able to view prices ex tax.
Q. What type of stones does Hahana Stone Massage sell?
A. Hahana Stone Massage stocks only the highest quality stones - volcanic basalt (black/grey) for hot stones, and marble (white) for cold stones. Both of these types of stones have the correct mineral make-up required to retain heat/cold for extended periods of time. Basalt is high in iron and magnesium, as well as being a very dense stone. This means that it will hold the heat for longer than other types of stone. Basalt is also the original type of stone that Mary Nelson (the modern-day originator of Stone Therapy) channelled as the ideal stone to use for Hot Stone Massage.
Our basalt and marble stones are a natural stone which has then been cut, shaped and polished, ensuring you get the correct shape, size and smoothness required for professional Stone Therapy treatments.
Q. Where are Hahana Stone Massage stones sourced from?
A. Our carved stones are originally quarried from a mountain in North-Eastern China. They were originally modeled on our natural Deluxe Stone Set, ensuring the correct shapes and size are included.
Q. Are the stones that are sold by Hahana Stone Massage natural or carved?
A. We currently only sell carved stones (these are a natural basalt which has been cut, shaped and polished - we don't sell any re-constituted stones). Our carved stones are available in both basalt and marble. Although these sets are a relatively new addition to modern-day Stone Therapy, they are a great budget-priced alternative to natural stones. Carved stones are also very easy to sort after each treatment, as the carving process produces very precise shapes and sizes. We have made sure that our carved set include both flat stones (mainly for Placement) and rounded/egg-shaped stones (mainly for Working - ie. massaging).
Q. Are there any guarantees or warranties on the stones sold by Hahana Stone Massage?
A. Yes. Our carved basalt stones are guaranteed against chipping/breakage for 12 months. Our carved marble stones are guaranteed to be free to defects in workmanship at the time of purchase but are not covered by any warranty against chipping/breakage.
Q. What colour are the stones sold by Hahana Stone Massage?
A. All stones sold by Hahana Stone Massage are supplied un-oiled. This ensures that you are only receiving virgin stones, never previously used.
Initially, the basalt stones will be a chalky grey or black colour, and will turn a deep black/grey once oiled. Some stones will stay dark even when washed; others will revert to their chalky appearance after washing. Either way, you can be assured that stones purchased through Hahana Stone Massage will perform well when used for any style of Hot Stone Massage.
The carved marble stones are white.
Q. Is there really a difference between the types of stones sold by the various companies in Australia and worldwide?
A. Yes there is a definite difference in the quality, consistency and sometimes the actual type of stone. Hahana Stone Massage stocks only the highest quality, internationally sourced, volcanic basalt and marble stones (orbicular/rounded). For Hot Stones, basalt stones are the preferred type of stone for therapists all over the World. These basalt stones are either naturally formed (by volcanoes) and smoothed (by rivers/oceans) over thousands of years, or carved and tumbled to produce beautifully shaped and smoothed stones.
Marble is the most commonly used Cold Stone.
Finding a supplier who sells symmetrically paired stones is very important. This ensures that the stones feel comfortable for both the therapist and client. The shapes and sizes in a set are also very important.
All of our full-body sets contain both Placement and Working Stones, which includes both flat and rounded stones.
Q. If I purchase products from Hahana Stone Massage, can I promote that I now offer 'Hahana Stone Massage'?
A. No. Hot Stone Massage or Stone Therapy is the generic name for this modality. Hahana Stone Massage is a registered trademark and only Spas/Salons/therapists who have undertaken training with us can use our name, logo, images, etc. If you would like to offer Hahana Stone Massage to your clients, then please contact us.
Q. Can I just find my own stones in nature?
A. Yes and no. Unfortunately, here in Australia, although there are copious amounts of basalt, the majority of it is angular and rough, and therefore not suitable for Hot Stone Massage. Australian basalt also tends to be much less dense than basalt from other areas of the world - meaning poorer heat retention and less resistance to cracking. There are some areas where small amounts of smooth and rounded basalt stones can be found, but most of these places are inside National Parks and it is illegal to remove any flora or fauna at all. Even if you do find stones on beaches or in rivers that aren't in National Parks, you must get permission from the owner (usually the local council) to remove them.
Q. Can I purchase stones from a landscape supply outlet and use them for Hot Stone Massage?
A. No. Although landscape supply outlets do stock some types of smooth river stone, you will not find basalt, which is the only type of stone suitable for Hot Stone Massage. Also, river stones from landscape supply outlets may crack when heated.
Q. Are there any guarantees or warranties on the heaters sold by Hahana Stone Massage?
A. Yes. The Hahana Stone Heater is covered by a 12 month warranty (replacement or parts and labour) - click here for detailed information.
Q. What's the difference between the Hahana Stone Heater and the Spa Pro Stone Heater that you used to stock?
A. The Hahana Stone Heater is Australian-made, fully repairable and much more compact than the Spa Pro Stone Heater (it takes up half the bench space). If space is an issue, then go for the Hahana Stone Heater. The main reason we have stopped stocking the Spa Pro Stone Heater is because it isn't repairable and must be thrown away when it has any problems. The thermostat and element on the Hahana Stone Heater can easily (and cheaply) be replaced.
The thermostat and temperature dial on the Hahana Stone Heater is very easy to set, however you will still require a thermometer to read the temperature of the water accurately.
The Hahana Stone Heater is made from 100% stainless steel (including the removable insert), is a very professional looking heater and blends into any Spa or Salon.
Q. The Hahana Stone Heater seems much more compact than most other Stone Heaters. Is it large enough?
A. Yes. When, after many years of using stone heaters that were too big and bulky, the opportunity arose to design a more compact and aesthetically pleasing heater, we jumped at it. The Hahana Stone Heater is the perfect size to fit all of the stones commonly used for Hot Stone Massages (plus extras if needed), while still being easy to handle when filling, cleaning and moving around the Spa/Salon.
Q. What about digital stone heaters?
A. Unfortunately, we have found that the digital stone heaters available in Australia aren't suitable for professional use. Read more about digital stone heaters.
A. No. Apart from being too small for full-body treatments, rice-cookers and crock-pots lack the precise temperature settings required to perform a safe and effective Hot Stone Massage. If you choose to use appliances such as these to heat your stones, there is a very real risk of burning the client (or not giving a good treatment because the stones are too cool). Rice-cookers and crock-pots belong in the kitchen, not in a Day Spa or Beauty Salon!
Q. What would the minimum outlay be to add Hot Stone Massage to my treatment menu?
A. The most economical kit for introducing full-body Hot Stone Massages to your Spa/Salon is the Professional Spa Kit (with the Australian-made, Hahana Stone Heater and carved stones). At only $925 (including GST), this kit contains everything you need to get started. This kit come with a large assortment of basalt stones, all chosen for a specific use (and labelled for easy identification); as well as a Stone Heater (large enough to include additional stones if required); and, the most essential accessories.
We also highly recommend that you undertake professional training to ensure that you are providing safe and effective treatments.
Q. I want to go all out! What is the premium kit that Hahana Stone Massage sells?
A. Our premium kit is the Deluxe Spa Kit. Retailing for $1085 (including GST), this kit comes with everything you need for performing full-body Stone Therapy (hot and cold) treatments. Included is our largest set of Carved Basalt Stones, all chosen for their specific uses (and labelled for easy identification); a set of Carved Marble Cold Stones; a Hahana Stone Heater (large enough to include additional stones if required); and, an accessories pack, containing all of the accessories needed to ease you through a full-body treatment.
Again, we also recommend that you undertake professional training to ensure that you are providing safe and effective treatments.
Q. Can I just purchase stones through Hahana Stone Massage and do my training elsewhere?
A. Yes. If you would like to learn another style of Hot Stone Massage/Stone Therapy, but still purchase our high quality stones, then give us a call and we can customise a set/kit for you. Our stone sets already contain the most commonly used shapes and sizes for most styles of Hot Stone Massage/Stone Therapy. However, if you need extra stones, then they are also available individually.