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Carved Basalt Stones: 12 month warranty
Carved Marble Stones: Initial purchase guarantee
Stone Heaters: 12 month warranty
Our carved basalt stones are guaranteed to be free of defects in workmanship at the time of purchase, and are covered by a 12 month warranty against chipping and breakage. Carved basalt stones are very durable and it is very unlikely that you will have any stones break.
Please contact us if you require any replacement stones.
The Hahana Stone Heater is covered by a 12 month warranty (parts and labour - Australian customers/sales only). It is the customer's responsibility/cost to take/send (both ways) faulty heaters to the manufacturer for repair (located in Melbourne). Spare parts are also available if your heater is outside of the warranty period.
All warranty claims and returns must be authorised in writing by Hahana Stone Massage. Goods returned without this authorisation will not be accepted.
Due to health regulations, we are unable to process returns if you simply change your mind (and have already opened/used the item). Only faulty/damaged goods may be returned once used. If however, your stones/heater/accessories are still in their original sealed packaging, we are happy to accept returns within 14 days of the original purchase date (excludes postage and handling plus a 20% re-stocking fee). Due to possible copyright infringements, books, DVDs, CDs, etc cannot be returned unless faulty.